Promo codes: how they work
A promo code is a code of letters and numbers that lowers the amount of your order on emart.uk.com. You get it from us by email, on social media, in a campaign or as a gift. This page explains where to enter the promo code, what kinds of promo codes there are and what to expect in the cart.
Kinds of promo codes
You can use several promo codes in one order, with some limits. They are explained in Combining promo codes.
Where to enter the promo code
- Add products to the cart. The promo code field is not shown while the cart is empty.
- Below the product prices, type the code in the field “Enter promo code”.
- Click “Apply”. The page reloads and shows the new prices.
A promo code can only be entered in the cart. The next steps of the order (delivery, payment) have no promo code field. If you forgot to enter the code, go back to the cart.
How to tell that the promo code is applied
- The code appears below the field with the amount you save. Next to it is a ✕ that removes the code. This amount is the surest sign that the code worked.
- With a percentage promo code the product price goes down. The crossed-out price next to it is the product's regular price. Products on sale have a crossed-out price even without a promo code.
- With a discount voucher the cart shows a separate line “Promo code” with a minus amount.
- With a delivery promo code the delivery part shows a line “Free delivery” or “Delivery discount” with a minus amount.
Frequently asked questions about promo codes
Can I use two promo codes in one order?
Yes. For example, a percentage promo code, a discount voucher and a delivery promo code work together. Two discount vouchers also add up. There are two exceptions. Two percentage promo codes do not add up: only the larger percentage counts. Promo codes from the same campaign cannot be combined with each other. Details: Combining promo codes.
Why did the percentage promo code not lower the price of a product on sale?
A percentage promo code does not stack on top of another discount. You pay the lower of two prices: the sale price or the regular price minus the percentage. Example: a product with a regular price of 10.00 £ is on sale for 8.50 £. A 10% promo code gives 9.00 £. The sale price of 8.50 £ is lower, so the price stays 8.50 £. Details and more examples: Percentage promo code.
What happens if the voucher is worth more than the order?
The discount voucher first lowers the products to 0.00 £, then lowers the delivery to 0.00 £. The rest is lost and is not kept for the next order. Details: Discount voucher.
Does the promo code also lower the delivery?
A delivery promo code lowers only the delivery. A percentage promo code lowers only the products. A discount voucher lowers the products, and if an amount is left, it lowers the delivery too.
Do I lose free delivery if the amount after the promo code drops below the threshold?
No. Free delivery is checked against the amount of the products before the promo code.
Is a promo code from another country valid on emart.uk.com?
No. Each promo code is valid only on the site it was issued for. A promo code from another of our sites gives the message “Invalid code” on emart.uk.com.
When is the promo code used up?
The promo code is marked as used when the order is completed. If you apply the code and do not complete the order, the code stays free.
How many times can I use one promo code?
It depends on the code. Personal promo codes that you get by email are valid for one order. Other promo codes have a limited number of uses for all customers. When the limit is reached, the site shows “The code has been used up”.
Why did the buttons to continue the order disappear?
The minimum order amount is 5.00 £. It applies to every order, with or without a promo code. Of the promo codes, only the percentage promo code lowers the amount that is compared with 5.00 £. If the amount is below 5.00 £, the buttons to continue are hidden. Add products to continue. Details: Percentage promo code.
I entered the promo code but got an error. What should I do?
Every error message and what to do about it is described in Promo code not working.
The promo code disappeared from the cart. Why?
The most common reasons: you removed a product and the amount fell below the minimum amount for the promo code, the promo code expired, or you logged out of your account. Details: Promo code not working.
Can I add a promo code to an order I have already placed?
The promo code is entered in the cart before you complete the order. If you have already completed the order, please contact us.